Shipping
We make every order in-house. Please allow 2 to 7 business days for all items to be made before shipment. After your item(s) have been processed, you will receive a tracking code. Approximate shipping times are as follows:
- United States: Approx. 5-7 business days (after fulfilment).
- Europe - Approx. 5-7 business days (after fulfilment).
- EFTA States - Approx. 5-20 business days (after fulfilment).
- Canada - Approx. 4-7 business days (after fulfilment).
- Australia/ NZ - Approx. 2-5 business days (after fulfilment).
- Japan - Approx. 3-4 business days (after fulfilment).
- Worldwide - Approx. 8-12 business days (after fulfilment).
*Unfortunately we do not currently ship to the following countries: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria
Import fees: We cannot be held responsible for the payment of any customs duty/ import fees that may concur as a result of purchasing from our store - this is the full responsibility of the customer. Please ensure you are aware of and well versed in the imports regulations in your country.
Returns
Unfortunately we are currently unable to offer item exchanges as our products are made to order.
Items may only be returned for a refund. Items returned will be refunded by original method of payment. Any items returned to us will be refunded on the basis that the returned item(s) reach us unworn, in their original and sellable condition within 30 days of purchase. We cannot refund any items that have been washed or worn.
Refunds will be processed once the returned item(s) have been received. With the exception of any damaged/ faulty items, we are not responsible for return postage fees.
To return an item, simply fill out in full and enclose the following returns form in with your return. To request a returns form, please use our contact us page.
Order Amendments
An order cannot be amended once it has been placed, excluding delivery address changes.
If you require us to amend an item size/ colour we will either refund that particular item or cancel the full order for you to place it again with the size/ colour changes made.
Please contact us within 1 hour from order placement to make address amendments to any order. Amendments cannot be made once the order has been processed.
If you have any other problems or queries, feel free to use the contact us page!